Frequently Asked Questions
Everything you need to know about your daily caffeine fix.
How long does shipping take for freshly roasted beans?
We roast our beans to order to ensure maximum freshness. Orders typically process within 24-48 hours, and standard shipping takes 3-5 business days depending on your location.
Can I return coffee if I don't like the taste?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an error with your order or damage during shipping, please contact us within 7 days for a replacement.
Do you offer a subscription service?
Yes! You can choose your favorite blend and set a delivery frequency of every 1, 2, or 4 weeks. Subscribers save 15% on every order and can cancel at any time.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships, ensuring that our farmers are paid well above fair-trade prices and that all farming practices are sustainable.
What is the best way to store my Dark Matter Coffee?
To maintain flavor, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the quality of the roast.
Do you offer ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes, including Drip, Espresso, and French Press, during the checkout process.